Last updated: September 2026
These terms cover your use of Franca Translate. By using the app you agree to them.
Franca Translate translates speech between languages in real time. It requires an internet connection and depends on third-party services we do not control.
We may change, suspend or discontinue any part of the service.
Machine translation makes mistakes. Translations may be inaccurate, incomplete or misleading, particularly with specialist terminology, names, numbers, dialects and background noise.
Do not rely on this app where a mistranslation could cause harm. That includes medical, legal, financial, safety-critical and emergency situations. It is not a substitute for a qualified human interpreter.
The service is provided "as is", with no warranty of accuracy or fitness for any particular purpose.
New users get a one-off free trial, and registered accounts get a monthly free allowance. The exact amounts are shown in the app and may change. You can buy more time; see “Buying translation time” below.
Free capacity is limited overall. We may pause new free accounts when that capacity is reached.
Do not attempt to evade these limits, for example by repeatedly creating accounts or tampering with device identifiers.
Do not use the app to break the law, to record people without the consent their local law requires, or to interfere with the service or other users.
You are responsible for having permission to translate the conversations you capture. Recording laws differ by country.
You are responsible for activity under your account. We may suspend or close an account that breaches these terms.
You can delete your account at any time from Settings.
You can buy translation time in packs. The price is shown before you pay and includes VAT where it applies. Bought minutes are added to your account the moment the payment clears, do not expire, are used only after any free allowance for the month, and cannot be transferred, exchanged or paid out.
Payments made on our website are processed by Mollie B.V. (Amsterdam) on its own payment pages. We never see or store your card number, security code, bank login or account holder name: Mollie handles them and tells us only whether the payment succeeded, the type of payment method used, and the country of your card or bank. Purchases made through an app store are processed by that store under its own terms.
Because the minutes are delivered as soon as you pay, you ask us for immediate delivery when you confirm a purchase and acknowledge that you lose the 14-day right of withdrawal that would otherwise apply to a purchase made at a distance. Nothing in this section takes away a right that cannot be waived under the consumer law of the country you live in.
Unused minutes are not refunded, except where the law requires it or the service was unavailable through our fault. If we discontinue the service, we refund the value of minutes you have not used.
We email a receipt for every purchase made on our website. Deleting your account also deletes any bought minutes you have not used; they are not refunded.
To the extent the law allows, we are not liable for indirect or consequential loss, or for any loss arising from reliance on a translation.
Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence.
These terms are governed by the laws of the Netherlands, where we are established. Nothing in them takes away rights you have as a consumer under the law of the country you live in.
Questions about these terms: info@xeitotech.com.